Question 1

What is SewaFix?

Accepted Answer

SewaFix is a platform that connects customers with trusted service providers across Kathmandu, Lalitpur, and Bhaktapur. We help you find electricians, plumbers, painters, and many other professionals in your area.

Question 2

How does the service work?

Accepted Answer

Customers create a service request; providers within 2km receive notifications; interested providers express interest; customers receive provider contact info via email; both parties connect directly to arrange the service.

Question 3

Is there any fee for using SewaFix?

Accepted Answer

No, SewaFix is completely free for both customers and service providers. There are no subscription fees, commission charges, or hidden costs.

Question 4

How do I request a service?

Accepted Answer

Sign up as a customer, go to your dashboard, and click "New Request". Fill in the service category, description, location, and preferred date (at least 48 hours in advance). Providers in your area will be notified automatically.

Question 5

How long does it take to get a response?

Accepted Answer

Typically, you should receive responses from interested providers within 24-48 hours. Service requests must be made at least 48 hours in advance to give providers adequate time to respond.

Question 6

What areas do you cover?

Accepted Answer

Currently, SewaFix operates in Kathmandu, Lalitpur, and Bhaktapur. Providers can only see requests within 2km of their registered location.

Question 7

How do I become a service provider?

Accepted Answer

Sign up and select "Service Provider" during registration. Choose up to 2 service categories and complete your profile with accurate location information.

Question 8

Can I offer multiple types of services?

Accepted Answer

Yes, providers can select up to 2 service categories to keep notifications relevant and manageable.

Question 9

Do I need a PAN number to register as a provider?

Accepted Answer

PAN number is optional and only required if you are registering as a company. Individual service providers can register without a PAN number.

Question 10

How are payments handled?

Accepted Answer

SewaFix does not handle any payments. All monetary transactions are conducted directly between customers and service providers.

Question 11

What if I have a dispute with a provider or customer?

Accepted Answer

SewaFix is a connection platform only. We are not responsible for disputes, quality of service, or issues that arise between customers and providers.

Question 12

How do I update my profile information?

Accepted Answer

Log in to your dashboard and click on the "Profile" tab. Edit your details and click "Save Changes".

Question 13

Can I cancel a service request?

Accepted Answer

You cannot cancel a request through the platform, but you can inform interested providers directly that the service is no longer needed.

Question 14

Is my personal information secure?

Accepted Answer

Yes. Email and password are encrypted. Mobile number and address are only shared with providers when they express interest in your service request.

Question 15

How do I delete my account?

Accepted Answer

Email support@sevajadan.com with your registered email address. We will process the request within 48 hours.

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